FAQ

TICKETS

I bought a ticket for the festival and I don't have it in my email inbox.

Check that you provided a valid email address when you purchased it and the 'spam' folder in your inbox. If it's not there, contact the ticket operator from whom you bought it.

Until when does online ticket sales for the festival last?

Online ticket sales will continue until March 7th, 2026 at 6 pm unless they sell out before then. The exclusive distributors of tickets for the festival are Going, Biletomat, e-ticket or you can buy them at EMPiK chain stores.

Will tickets be sold in advance of the festival?

Yes, as long as tickets are not sold out in advance online.

Should a ticket purchased electronically be printed?

Let's respect the environment. There is no need to print tickets, just show it on your phone.

Can I return a ticket?

The purchased ticket is not refundable.

Is it possible to enter the festival with a child?

Yes, you can come to the festival with your child. When doing so, take care of his/her health (soundproofing straws) and safety.

Does the child have to have a ticket to the festival?

Children under the age of 10 enter the festival for free. From 10 to 16 years old pay half price. Discounted tickets will only be available at festival box offices and cannot be purchased online.

Can I transfer my ticket to another person?

Tickets cannot be transferred or resold to others.

I have found an offer from some person. Can I buy back a ticket from this person?

Each ticket has a unique code that entitles you to enter the festival. Buying a ticket outside the official distribution network can be a victim of fraud and you should expect to be denied entry to the festival grounds.

VENUE

Where does the festival take place?

The festival takes place in Szczyrk on the grounds of the Skalite Amphitheater. The entrance to the festival is from Wypoczynkowa Street. Details can be found at www.snowfest.pl/en/lokalizacja

Will there be parking for cars at the festival?

The organizer does not provide parking. Cars should be parked along Beskidzka Street or other free places designated for this purpose.

ADMISSION AND SECURITY

From what time can I enter the festival?

The festival gates open at 6:00 pm, but the Food Market area, located just before the festival entrance, u will be open from 5:00 pm

Where is the entrance to the festival located?

The entrance to the festival is located from Wypoczynkowa Street. Details can be found at www.snowfest.pl/en/lokalizacja

Can minors enter the festival?

Yes, but they must be accompanied by an adult or have written permission from a guardian to participate in the event. In addition, they should have a valid document proving their identity and age.

Is it possible to leave the festival area and return to it again?

Yes, if you have a valid, undamaged and fastened wristband on your arm. Details can be found in the Event Regulations available at www.snowfest.pl/en/rules-of-the-organizer

Can I bring my own beverage and food to the festival area?

No. It is forbidden to bring your own food and beverages to the festival area. You will find many food and beverage booths.

Can I bring a camera to the festival?

You can bring an amateur digital camera to the festival. You cannot bring cameras or other audio-video recording equipment without permission from the organizer.

PAYMENTS AT THE FESTIVAL

What forms of payment apply at the festival?

The only form of payment at SnowFest Festival 2025 is electronic (cashless). When going to the festival, make sure you have access to electronic forms of payment (Visa, Master Card, American Express)